|Title||Assistant Residential Manager|
|Location||Salt Lake City|
The Assistant Residential Manager works closely with the Residential Manager to oversee the day-to-day operation of the property and to achieve the Owner’s objectives. This includes resident (customer) relations, maintenance, administration, finances, and leasing.
The customers are the residents, their guests, and potential residents of the properties. They expect the property to be operated in a clean and professional way. They expect to be dealt with fairly and have their needs and concerns met according to House Rules and Policies to assure a quality living environment.
The Assistant Residential Manager position requires the ability to communicate effectively with people and present a positive, professional image. In addition, the major responsibilities of the job are:
30% General Administrative – Train and supervise leasing staff. Oversee properties accounting administration. Assist evening and weekend manager when necessary as backup responding to emergencies. Ensure that property office runs smoothly in the absence of the Residential Manager. Assist in projects as directed.
20% Leasing Administration – Oversee lease execution and accounting system entry, rent collection, know and enforce lease terms and policies, maintain office and residential lease files, administer and keep track of all access cards, keys, directories, parking, and storage areas.
15% Tenant Relations & Retention – Insure customer satisfaction, deal with tenant issues timely and appropriately. Meet with tenants and prepare any needed correspondence.
35% Leasing – Take calls from potential tenants, maintain potential tenant list to fill vacancies, oversee screening of applicants, and showing units. Maintain records of rental levels of comparable units in surrounding area.
High School Education
Accurately Type 40 Words per Minute
Administrative experience, filing, organization, letter writing
Ability to Work with and understand all Ethnic and Family Backgrounds
Knowledge of the Excel (spreadsheets) and Word (letter writing)
Proper Phone Etiquette and Pleasant Personality
One Year of Leasing and/or Residential Management Experience
Ability to close a Sale
Ability to Work any of the Seven Days of the Week and Serve On-call as Necessary
Strong Customer Service Orientation
Ability to Solve Tenant, Personnel, and Financial Problems
Possess basic accounting knowledge.
Demonstrate proficiency in accounting software (MRI) as determined by department